RBS and NatWest customers charged foreign purchase fees for buying from Apple UK
I’ve been charged a fee – what should I do?
RBS insists it’s fixing the problem, and will be “actively identifying” customers who have been charged to make sure they haven’t lost out. It’s unclear how long the issue has been going on for, though we’ve seen complaints from as far back as early June.
But if you’ve recently used a NatWest or RBS debit card to buy something from the Apple UK online store, or you’re planning to do so, check your bank statements. Matthew told us the fee didn’t show up when the transaction originally showed as pending on his NatWest app, so it’s worth double-checking.
RBS says the issue only affects debit cards, not credit cards, and that it hasn’t seen any cases where fees have been charged on purchases from the app store rather than the website – but again, it’s still worth checking if you’ve made recent transactions.
If you have been stung, you can get in touch with RBS or NatWest to complain about the charges and ask to be reimbursed:
You can complain to RBS online or by phoning 03457 24 24 24. You can also write to Customer Relations Manager, 7-10 Brindley Place, Birmingham, B1 2TZ.
You can complain to NatWest online or by phoning 03457 888 444. You can also write to Customer Relations Manager, 7-10 Brindley Place, Birmingham, B1 2TZ.