Lloyds becomes the first bank to sign up to ‘Mental Health Accessible’ standards

Martin: ‘We want to encourage services to change’
Martin Lewis, founder of MoneySavingExpert.com and MMHPI, said: “Dealing with essential services can at times be frustrating and difficult for all of us. Yet for some of the 12 million people in the UK with mental health problems, fear or difficulties navigating through the bureaucracy can lead to them being locked out, unable to use or pay for electricity, water, banking, the internet and more.
“Many firms already rightly make adjustments for people with physical or sensory conditions, yet until now they haven’t done the same for customers with mental health problems – leaving a significant number of people at financial disadvantage or, at its worst, a psychological risk.
“We want to encourage services to change, which is why we’re excited to launch our Mental Health Accessible standards, which we hope will make it easier for firms to make it easier for those with mental health problems.
“We’re grateful to Lloyds Bank for putting its head above the parapet to be the first firm to have its services tested by the standards, hopefully giving it the opportunity to improve. I hope this will be the first of many firms doing it.
“And while this should make a huge difference in ensuring all essential services are more accessible to people struggling with their mental health, it’s very likely to have knock on effects for all customers – simplifying systems, and ensuring people can contact firms in the way that best suits them.”

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