Former O2 customers refunded after being overcharged for exit fees
‘I was overcharged in 2013 and now I’ve got a cheque for 18p’
Several former customers have posted on social media about their refunds, with some including images of the letters they’ve received from O2.
The letters include a cheque for the refund, plus 4% interest.
Early termination charges are sometimes charged by firms when a customer leaves their contract before their minimum term is over.
O2 generally works out these fees by adding together all agreed monthly airtime tariff charges for the remainder of your minimum term, factoring in any regular recurring discounts you’re entitled to and then deducting VAT. You can find full details about this on its website.